At Orelia Candles, each product is carefully handcrafted, quality-checked, and securely packaged to ensure it reaches you in excellent condition. We take great pride in maintaining high standards of craftsmanship and packaging to provide a seamless experience for our customers.

No Returns or Refunds

Due to the handcrafted nature of our products, we do not accept returns or offer refunds for items that have been delivered in good condition and match the order placed.

Replacements & Exchanges

In the unlikely event that you receive:

• A damaged, defective, or broken product, or
• An incorrect product different from the one ordered,

we will be pleased to offer a replacement or exchange of equal value.

Reporting an Issue

To help us resolve the issue promptly, please notify us within 48 hours of delivery by emailing us at Info@oreliacandles.com along with:

• Your order number
• Clear photographs of the product and packaging
• A brief description of the issue

Once the claim is verified, our team will arrange for a suitable replacement or exchange at no additional cost.

We are committed to ensuring that every Orelia Candles experience meets the highest standards of quality and customer satisfaction.